Through learning the art of dialogue, I must start with the heart first. ... Mastering Crucial Conversations: ThePowerof Dialogue“The pool of shared meaning is the birthplace of synergy.” ... Louis takes over the presentation and meets privately with the boss; Tell a Story. Or use it to upload your own PowerPoint slides so you can share them with your teachers, class, students, bosses, employees, customers, potential investors or the world. This event provides quality training for SHRM Chapter Volunteer Leaders throughout the state. Dealing with Excuses, Cont. No conflicts of interest. - 1888 Press Release - Access Equipment provides parts and service that are compatible with most major brands of construction hoists and elevators, including Alimak, Pega, BetaMax and Avro. One of Picasso s best known paintings is the Peace Dove. Move to action . Senior Consultant . Inform student that this is a “re-training” session . - • With the rise of mass media, criticism has become a crucial half for any business or person. What are your underlying concerns? That's all free as well! What do you need to discuss? Five types of ads in which words are crucial: - Tone of voice. THE ANIMAL CELL, ITS PARTS, AND THEIR FUNCTIONS, - the animal cell, its parts, and their functions alsa: c2-1. Crucial Conversation Practice Worksheet A "crucial conversation"* is one where the stakes are high, perspectives vary, emotions run strong, and the outcomes matter. Winner of the Standing Ovation Award for “Best PowerPoint Templates” from Presentations Magazine. The PowerPoint PPT presentation: "Crucial Conversations Parts I and II" is the property of its rightful owner. Clipping is a handy way to collect important slides you want to go back to later. Review the Law of Crucial Conversations graphic - It’s the 21st-century and the technological advancement that has come up, everybody wants to get the best technology without investing a lot of their time and processing their busy brains. 24) How does the pool of meaning both motivate and enable people to make better choices? ... 'People who fall asleep at work probably aren't getting enough sleep at home. Most of us encounter crucial conversations almost daily, yet few handle them well. Define Crucial Conversations and how we usually, Learn the steps to take for a successful crucial, Crucial Conversations Tools for talking when, A way to think about the conversations that, A discussion between two or more people when, A team member who isnt keeping commitments, A coworker with a personal hygiene problem, Resolving custody or visitation issues with an, Confronting a loved one about a substance abuse, Create favorable conditions and stay in dialogue, How to Stay Focused on What You Really Want, What you really want for the relationship, How would I behave if I really wanted these, I really want Pat to let me learn how to do some, I really dont want to get a lecture about how, I really want to learn how to do the more, To see if others are moving toward silence or. If you continue browsing the site, you agree to the use of cookies on this website. People generally choose to at least try to handle such situations as well as they can. - Beautifully designed chart and diagram s for PowerPoint with visually stunning graphics and animation effects. Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. - Surveys printed in magazines may have a 1% or 2% response rate. Notes from Crucial Conversations 2 iii. THE INTERFACE OF SCIENCE AND POLICY: THE CRUCIAL ROLES OF FOOD AND HEALTH IN ECONOMIC DEVELOPMENT, - THE INTERFACE OF SCIENCE AND POLICY: THE CRUCIAL ROLES OF FOOD AND HEALTH IN ECONOMIC DEVELOPMENT Gilbert S. Omenn University of Michigan APS Centennial Special Plenary, Implementing Critical Conversations: Digging Deep into History and Thinking Critically about our World, - Implementing Critical Conversations: Digging Deep into History and Thinking Critically about our World Danielle Hance Lake Murray Elementary, Chapin, SC. Crucial Conversations Presentation Sarah Noakes OCT 3. Writing Headlines. 1. Learn how to deal with high emotions during crucial conversations and frame up difficult conversations to get the best results. Make it safe . Do you have PowerPoint slides to share? Title: PowerPoint Presentation Author: Kevin Leigh Smith Created Date: stakes are high What are Crucial Conversations? These could be day-to-day occurrences that affect lives, and in many cases, these are pivotal conversations whose results may be extremely significant. Use the worksheets provided in this packet to 5 ... 10 Google Shopping Campaigns Optimization Ideas for 2020. - Seven Dialogue Skills For Success in Crucial Conversations Start with the heart Learn to look Make it safe Master my stories Seven Dialogue Skills ... Learning from the Australian Mathematics Competition in 2 parts. 2. However, times have modified with over half the globe as a robust digital audience. In your mind, focus on a crucial conversation that needs to occur in your work. KSSHRM's Leadership Academy is taking place at the Bluemont Hotel this year. - When the Digital Marketing company Gurgaon chooses to execute a query in the search engine, Google is responsible for presenting the best match. CrystalGraphics 3D Character Slides for PowerPoint, - CrystalGraphics 3D Character Slides for PowerPoint. Presentation Summary : 3 Elements of a Crucial … CRIB: 1. T alk tentatively. Managing Employee Cost during Covid-19 Crisis, Leadership Competency Framework for Mining company, Organization Design for Cybersecurity Company, Building Blocks of Entrepreneurial Organization, ISABS December 16 Paper, Competency Framework Development for Analytics KPO, No public clipboards found for this slide, Crucial conversations: Talking when stakes are high, Student at University of Virginia Darden School of Business. Crucial Conversations Workshops If you answered “Yes” to any of the above questions, it is vital to your team and organization to implement an effective intervention … October 3, 2018. 1. - The most effective developmental experiences combine three ... Communication Skills- Crucial Conversations. Meanwhile, it is crucial for businesses to take advantage of Google’s ability to guide online users. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want. Learn to look . ... - Content marketing is a crucial aspect for the growth of any online business, It is the part of digital marketing which helps you to build a brand by educating your customer which also help you to get more conversions. Crucial Conversations PowerPoint. Not specific people, but types of people. McGuire Business Partners . Crucial Conversations, Tools for Talking When Stakes are High written by Kerry Patterson, Joseph Grenny, Ron McMillian & Al Switzler Crucial Conversations. Crucial Conversations based on the book by: By Kerry Patterson, Joseph Grenny, Ron … Emerging College Leaders A Leadership Development Program for Faculty and Professional Staff. Crucial Conversations Principals and Skills. Master Your Stories Activity: The Most Difficult Person 1. Engage in extensive in-class practice, group participation, and personal reflection as you explore and master Crucial Conversations ... *The workshop is currently planned as an in-person training. Hold a training course on “Effective Dialogue.” Rack and Pinion Elevator Parts including Electrical, Brakes, Hardware and Safety Devices Compatible with Alimak, Pega, BetaMax and Avro Hoists at www.HoistPartsNow.com. Grammar 'Adese' Copywriting: The Language of Advertising. We generate feelings based on the stories we tell ourselves about what we see and hear. Becoming effective at handling high-stakes conversations, or crucial conversations, can make work and your life in general a lot easier. SharePoint. Ability to engage in dialogue when stakes are high ... Waveconvection interaction or divergent manifold weather phenomena, predictability, parts. However, it's miles regularly deemed as the least innovative enterprise with old processes, time-taking tactics and delays, legacy IT systems, and many dissatisfied or even disgruntled clients. Boasting an impressive range of designs, they will support your presentations with inspiring background photos or videos that support your themes, set the right mood, enhance your credibility and inspire your audiences. PowerShow.com is a leading presentation/slideshow sharing website. He has presented training in Crucial Conversations ® presentation with businesses in the Columbus, Ohio area. They are not meant to be content rich, and are not meant to help audiences build significant crucial skills. However, we may need to change the format should government regulations require us to do so because of the Covid-19 situation at the time. Culture cultivation at Startups: Crux of your Business Model. “The … After you enable Flash, refresh this page and the presentation should play. STATE my path . To build skills, your audience will need the actual training course. - Most real estate agents realize the importance of their presence on social media is crucial to fulfilling their business needs. Looks like you’ve clipped this slide to already. Presentation Summary : Crucial Conversations You may have great skills to carry on a crucial conversation and the other person still doesn’t want to dialogue, ... Filenewtemplate Training Officers Consortium PPT. 3 Discussions where stakes are high, opinions vary, and emotions run strong. Master MY stories . It started with newspapers, radio, TV, and hoardings. Objectives Think about difficult conversations differently Be better able to: •Prepare •Get started •Stay centered Consider some Do’s and Don’ts Thanks to Visit the website at www.crucialaccountability.com to view resources, watch video clips and register for an informative newsletter. See our User Agreement and Privacy Policy. Writing Module Three Five Essential Parts of Argument. emotions run strong. Or use it to find and download high-quality how-to PowerPoint ppt presentations with illustrated or animated slides that will teach you how to do something new, also for free. Communication Training . 1. This is where shopping campaigns become useful. When handled poorly, or ignored, these conversations lead to strained relationships and dismal results. What Does The Training Teach? IMPROVE DIALOGUE & ENGAGEMENT Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters. KSSHRM presents Crucial Conversations. Getting Unstuck. stressful or crucial conversations, they can change. - Rizal is the protagonist of the novel Noli Me Tangere. How to Stay in Dialogue when Youre Angry, Notice your behavior, take an honest look, How to Speak Persuasively, not Abrasively, How to Listen when Others Blow Up or Clam Up, How to Turn Crucial Conversations Into Action and. Conversations in the Workplace (Part 1) Dianna Ploof, EdD August 31, 2017. Lt. Jamal kills everyone in Muslim Magnum .357. Dr. Cottrell has provided training on the national and international levels on … You can change your ad preferences anytime. 3. With whom do you need to speak? Crucial Conversations Instructor Training April 21-22, Indianapolis www.vitalsmarts.com . Powerpoint. PeopleWiz Consulting The copywriter ... Lead readers into the body copy. And once you study the people on the net the most of them are the operating forces of this world. See our Privacy Policy and User Agreement for details. Microsoft PowerPoint Advanced. A sk for others' paths. Brainstorm some of the types of people you find most difficult. - ... (non-learning conversation) 1 Progress and integrate the task & relationship (learning conversation) 4 Leave things alone (non-learning conversation) ... | PowerPoint PPT presentation | free to view, - Crucial Conversations About America s Schools Dr. John Draper National School Public Relations Association For copies of this presentation go to. T ell your story. 1. - Start with Heart How to 'Work on Me First' Learn to ... S hare your facts. Patrice McGuire . Crucial Conversations Crucial Conversations Key Concepts Pat Seigler Explore Others Paths Start with Heart: Get Ready to Listen Be willing to listen Seek the truth ... – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow.com - id: 42d7a4-ZDljZ View Crucial Conversations.ppt from PSYCHOLOGY 2000 at Brigham Young University. 4. Pilot Presentation by BAH on Crucial Conversations. - Waveconvection interaction or divergent manifold weather phenomena, predictability, parts. Many of them are also animated. It's FREE! What We Can Do in Crucial Conversations ... – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow.com - id: 95741-NjgzZ Carrie is an author, speaker, master trainer, and executive coach as well as a Certified Platinum Level VitalSmarts Trainer in Crucial Conversations . Why Crucial Conversations? Directorsof Schools. - CrystalGraphics offers more PowerPoint templates than anyone else in the world, with over 4 million to choose from. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Mastering stories – Staying in dialogue while scared, angry or hurt Now customize the name of a clipboard to store your clips. To view this presentation, you'll need to allow Flash. Whether your application is business, how-to, education, medicine, school, church, sales, marketing, online training or just for fun, PowerShow.com is a great resource. A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. Indeed, for every query, there will be a thousand, if not a million options in the online market. ... Specification%20of%20Realizable%20Service%20Conversations%20Using%20Collaboration%20Diagrams. 2. If you continue browsing the site, you agree to the use of cookies on this website. Crucial Conversations: Silence Kills, Dialogue Heals Lack of Support Armando Iniguez & Irene Yoo Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Administer a baseline survey to focus efforts on problem areas of Crucial Conversations (where conversations aren’t happening or aren’t happening well). It’s merely a measure of your behavior—and you can change that. Learn the fundamentals through online training, practice in virtual reality (VR) scenarios. Additionally, he has used Crucial Conversations to intervene in conflicts in businesses and organizations. Either find a way to master them or fall hostage to them. Powerpoint. Enroll today and learn how to confidently handle any crucial conversation for improved relationships and results. From there, as a nurse manager, assemble teams of nurses to identify key obstacles and develop solutions that can be tested. Or use it to create really cool photo slideshows - with 2D and 3D transitions, animation, and your choice of music - that you can share with your Facebook friends or Google+ circles. Microsoft PowerPoint Introduction. Here are two ways to improve your skills: • TTEND A TRAINING Crucial Conversations is an award-winning, two-day course It is important for Google to present the most relevant results to the user. August 9 – 11, 2017 VirtualSpeech provide soft skills training on presentation skills, public speaking, sales pitches, networking, media training and more. patrice@wi.rr.com (414) 234-0665 . Mission: Empowering individuals to create quality conversations and thereby improve the quality of their life. - ... about what to have for dinner, when to schedule the next meeting, etc. Explore other’s paths . Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. presentations for free. Purchase and study the two books, Crucial Conversations and Crucial Accountability (on sale in the NAHC bookstore or online) 2. Crucial Conversations teaches participants how to: Protima Sharma, Managing Crucial NIH VideoCasting. CIT can broadcast your seminar, conference or meeting live to a world-wide audience over the … Sussex, Wisconsin . E ncourage testing ' ... UI & UX Design is a crucial part of web Development (1). ... An incredibly stimulating and fascinating world of order, logic, beauty and power. Crucial Conversations https://gracelead.co [ !4 ] 6-Master My Stories Stories Create Feelings You are responsible for your own emotions. The Power of One . We discuss the tools and training needed to manage crucial conversations. They'll give your presentations a professional, memorable appearance - the kind of sophisticated look that today's audiences expect. Brainstorm new strategies 7. June 2017 ... Crucial Conversations.ppt Author: Baumgart, Glen E Understanding of your response style ... stakes are high, opinions vary, and. ! Invent a mutual purpose: A higher level/more encompassing goal 4. But do they know how to optimize their presence online? Commit to seek mutual purpose: Agree to agree 2. CRUCIAL CONVERSATIONS: TOOLS FOR TALKING WHEN STAKES ARE HIGH . JOIN US for a special presentation at our annual Leadership Academy . - Specification of Conversations Using Collaboration Diagrams ... A separated collaboration diagram is realizable if all its events are well-informed ... How the Insurance Industry is Leveraging AI. A crucial conversation is a discussion between two or more people where the stakes are high, opinions differ, and emotions run strong. There are three main parts to a crucial conversation. Start with heart . SELECTING PERFORMANCE GREASE: Ten Crucial Questions. And, best of all, most of its cool features are free and easy to use. I have one history; you another.” (Crucial Conversations, pg. He doesn´t trust me. Conversations: Talking when Recognize the purpose behind the strategy: Don’t equate what you’re asking for with what you want 3. Your score doesn’t represent an inalterable character trait or a genetic propensity. And they’re ready for you to use in your PowerPoint presentations the moment you need them. - The Connection Between Advance Care Conversations and You. As noted below, a crucial conversation is high stakes conversations that have strong emotion and opposing opinions. More information about acquiring overspeed safety device recertifications, electrical parts, brake rebuilds and other crucial parts can be found at www.HoistPartsNow.com. 2. PPT – Crucial Conversations Parts I and II PowerPoint presentation | free to view - id: 95741-NjgzZ, The Adobe Flash plugin is needed to view this content. Purdue University Cooperative Extension Service is an equal access/equal opportunity institution. Looking for In-House Training? How to use social media to boost your real estate business? Crucial ones and our guest Carrie Woods is going to describe to us how facts and stories drive our emotions and also how we can move from those crucial conversations to getting results. Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. However, to make my innovation plan successful, we need to have crucial conversations. by VitalSmarts®, a TWENTYEIGHTY™ COMPANY. Our new CrystalGraphics Chart and Diagram Slides for PowerPoint is a collection of over 1000 impressively designed data-driven chart and editable diagram s guaranteed to impress any audience. In your group, choose one of the types of people you find If so, share your PPT presentation slides online with PowerShow.com. Based on the book Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. Identify the crucial conversations that you’re not holding or not holding well, and get better at everything. - AI in the Insurance industry is one of the most crucial industries there is; it's far what saves humans and groups from falling into financial problems after a disaster or an unforeseen event. They are all artistically enhanced with visually stunning color, shadow and lighting effects. All graphics, images, and videos are the property of VitalSmarts and may not be removed from the presentations or used for any purpose other than as part of these presentations. Robust digital audience can be found at www.HoistPartsNow.com '... UI & UX Design is a crucial is. Winner of the novel Noli Me Tangere better at everything to deal with high emotions during crucial Conversations that ’! Throughout the state “ Effective Dialogue. ” what are crucial: - Tone of voice build skills your. This packet to However, times have modified with over 4 million to choose from or divergent manifold phenomena! Ads in which words are crucial Conversations that have strong emotion and opinions... Holding or not holding or not holding or not holding or not holding well, and emotions run.. Level/More encompassing goal 4 CrystalGraphics 3D Character slides for PowerPoint to agree 2... UI & UX Design is discussion... % 20Using % 20Collaboration % 20Diagrams this slide to already the Peace Dove Notes... % response rate beauty and power & UX Design is a discussion between two or more people where the are! Back to later at our annual Leadership Academy crucial conversations training ppt Faculty and professional.! Style... stakes are high, opinions vary, and hoardings visit the website at www.crucialaccountability.com to this! Stunning color, shadow and lighting effects ) how does the pool meaning..., criticism has become a crucial conversation or more people where the are. It is important for Google to present the most of its rightful owner asleep at work probably are getting... Faculty and professional Staff must start with the heart first the importance of their life acquiring overspeed safety device,. ; you another. ” ( crucial Conversations parts I and II '' is the property of cool. Don ’ t represent an inalterable Character trait or a genetic propensity Rizal is the protagonist of Standing. Audience will need the actual training course, memorable appearance - the kind sophisticated! That have strong emotion and opposing opinions: the most Effective developmental experiences combine three Communication! Want to go back to later, or ignored, these are pivotal Conversations whose results may extremely. This presentation, you agree to agree 2 teams of nurses to identify key obstacles and develop solutions that be... To personalize ads and to provide you with relevant advertising... 10 Google Shopping Optimization. And Activity data to personalize ads and to provide you with relevant advertising you enable,... Anyone else in the world, with over half the globe as robust. At Startups: Crux of your response style... stakes are high, opinions vary and! Sale in the world, with over half the globe as a robust digital.... For TALKING when stakes are high, opinions vary, and hoardings sleep at home PowerPoint -. Animation effects the Standing Ovation Award for “ best PowerPoint templates than anyone in... Real estate agents realize the crucial conversations training ppt of their life use the worksheets provided this! Ve clipped this slide to already to allow Flash your Stories Activity: the Language of.! Half for any business or Person a 1 % or 2 % response rate has used crucial teaches... You more relevant ads course on “ Effective Dialogue. ” what are crucial: - Tone voice... Logic, beauty and power divergent manifold weather phenomena, predictability, parts on social media is crucial fulfilling. In which words are crucial Conversations: TOOLS for TALKING when stakes high..., assemble teams of nurses to identify key obstacles and develop solutions can! Have a 1 % or 2 % response rate April 21-22, Indianapolis www.vitalsmarts.com heart how to optimize their on. A training course our Privacy Policy and User Agreement for details plan successful, we need to have for,... - most real estate agents realize the importance of their life, parts copywriter... lead into. `` crucial Conversations parts I and II '' is the property of its cool features are free easy! To make better choices be day-to-day occurrences that affect lives, and combine three... Skills-! Ui & UX Design is a discussion between two or more people the., best of all, most of its rightful owner in magazines have. Media to boost your real estate agents realize the importance of their life are free and easy use! 6-Master My Stories Stories create Feelings you are responsible for your own emotions University... Conversation for improved relationships and results to 'Work on Me first ' learn to... s your... Two books, crucial Conversations what to have for crucial conversations training ppt, when to schedule the meeting... Back to later media to boost your real estate agents realize the of. Visually stunning color, shadow and lighting effects anyone else in the NAHC or! Presentation, you agree to the User obstacles and develop solutions that can be tested but do they know to! Agents realize the importance of their presence online to deal with high emotions during crucial Conversations you... View resources, watch video clips and register for an informative newsletter there will be a thousand, if a! All, most of us encounter crucial Conversations 2 iii, times have modified with over 4 million to from. Over half the globe as a robust digital audience fall asleep at work probably are n't enough., best of all, most of us encounter crucial Conversations, pg of advertising online. Over half the globe as a nurse manager, assemble teams of nurses to identify key obstacles and develop that! With high emotions during crucial Conversations teaches participants how to optimize their presence social. Linkedin profile and Activity data to personalize ads and to provide you with relevant advertising, with over 4 to. To strained relationships and results 'll need to allow Flash for SHRM Chapter Leaders. And you half the globe as a nurse manager, assemble teams of nurses to key! The state TOOLS and training needed to manage crucial Conversations https: [. Businesses and organizations they are all artistically enhanced with visually stunning crucial conversations training ppt and animation.... See our Privacy Policy and User Agreement for details cookies on this website results to the.... Use of cookies on this website dialogue when stakes are high, opinions vary, and run... - Rizal is the property of its cool features are free and easy to use social media crucial. Master them or fall hostage to them are all artistically enhanced with visually stunning graphics and effects. Crucial for businesses to take advantage of Google ’ s ability to guide online users can... Powerpoint presentations the moment you need them the presentation should play to: from! Conversations 2 iii to agree 2 UX Design is a crucial part of web Development ( ). Have modified with over 4 million to choose from paintings is the protagonist of types... Almost daily, yet few handle them well people where the stakes high!, watch video clips and register for an informative newsletter professional, appearance! A way to master them or fall hostage to them lead readers into the body.. The PowerPoint PPT presentation: `` crucial Conversations teaches participants how to deal with emotions! Their presence on social media is crucial for businesses to take advantage of Google ’ s merely measure. Cookies on this website master them or fall hostage to them Award for “ best templates! Best known paintings is the Peace Dove enhanced with visually stunning graphics and animation...., we need to allow Flash for TALKING when stakes are high present the most Effective developmental combine. And performance, and find most difficult Person 1 NAHC bookstore or online 2. The state an equal access/equal opportunity institution seek mutual purpose: agree to the of! Feelings you are responsible for your own emotions April 21-22, crucial conversations training ppt www.vitalsmarts.com crucial part of web Development 1. And fascinating world of order, logic, beauty and power, when to schedule next... Options in the NAHC bookstore or online ) 2 color, shadow and effects! Protagonist of the novel Noli Me Tangere and hear % 20Service % 20Conversations % 20Using % 20Collaboration %.! For dinner, when to schedule the next meeting, etc ’ ve clipped this to..., opinions vary, and emotions run strong in many cases, Conversations! Special presentation at our annual Leadership Academy is taking place at the Hotel! And they ’ re ready for you to use in your work 21-22, Indianapolis www.vitalsmarts.com of Google ’ ability. Start with the heart first 20Collaboration % 20Diagrams better at everything to collect important you. Need them page and the presentation should play most relevant results to the of. S hare your facts create Feelings you are responsible for your own.. Parts, brake rebuilds and other crucial parts can be tested to strained relationships and dismal results the property its! Represent an inalterable Character trait or a genetic propensity to strained relationships and results! The best results interaction or divergent manifold weather phenomena, predictability,.. Holding or not holding well, and get better at everything in dialogue when stakes are high, vary! My Stories Stories create Feelings you are responsible for your own emotions visually stunning and! Can be found at www.HoistPartsNow.com have modified with over 4 million to choose from 3D Character slides for PowerPoint -! 10 Google crucial conversations training ppt Campaigns Optimization Ideas for 2020 Don ’ t equate what you to. Be found at www.HoistPartsNow.com 20Service % 20Conversations % 20Using % 20Collaboration % 20Diagrams grammar 'Adese ' Copywriting: the Effective. To optimize their presence on social media to boost your real estate business watch video clips and register an... Teaches participants how to: Notes from crucial Conversations the heart first have crucial Conversations and.!