5G is promising extraordinary speeds that dwarf its predecessors, but can it live up to its claims - and is the technology safe? @50_Billion_ppl Optus’ Head of Customer Experience, Charles Weiser said he was thrilled to be expanding Optus’ range of services to improve customers experience and make sure they can escalate a mobile network issue without any hassles. No response, Hey everyone! @rebjmccann mobile disconnected and a technician to fix NBN which is a failure. No way to escalate this. @Str8JaktJim Outage History ... @Becile_babe Entire @optus mobile network been nigh unusable in Frankston for two days now. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. Fault ref: 23367369. PLS look into it.. although not showing in your map.. like I said, I've had no internet for 16+hrs. Which means it’s gonna be a while. My mobile service has died completely. Same message. @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. Nationwide News Pty Limited Copyright © 2021. Useless: this portal takes longer to access than it provides support. @alexjames_29 @Optus No. If your Nest product is offline in the app for an extended period of time, it’s unable to reconnect to your home Wi-Fi network. @gabbymonsta @Optus Almost a week later and still just full of broken promises and no attempts to contact me. It gives you the option for a live chat, to which no one is available. The entire communications industry seems insistent on stopping communication..Telstra is the worse.. Good luck. @Flansq @Optus yep same I had to go out and mine worked when not in the area. Promised call backs / updates never happen. "Improvement" works or not, this is utterly unacceptable. Optus network is down Australia wide for 91 % of customers since 6am est. @albericie @Optus 25m? How to report an Optus mobile network issue? Internet speed good. It seems it just goes around and around in circles and nothing gets sorted… How the hell doyou get the staff. Everything else fine. @Optus @NBN_Australia my internet connection has been down again this whole weekend. I can’t load any pages. Optus last week announced that customers can now simply ‘pin’ their location on a new Network platform on Optus’ website to raise an issue with the mobile network - such as congestion or an outage – for real time investigation. How can we get an answer on this? @xprophetess @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Thanks @xprophetess strange that there is such a widespread problem and not many providers have an outage. @Optus also doing local antennas upgrade. Definitely an outage affecting multiple service providers, but no one seems to know whats going on.... @NBN_Australia meet @Optus. Cant seem to get it going regardless what I try. @MeshForce @Optus Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … You offer a disgraceful service, @Optus customer service is the worst! Issue is that every hour or so, for about 5 minutes it unable to maintain a connection to anything. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now Nobody @optus can (1) tell me why (2) tell me when it will be fixed. Only for the mobile data internet connection to continue not working properly and still play up ???‍♀️? Restarted modem and reinstalled go app several times. You’ve got the information. @souledmysoul #Cheaters, Three hours with @Optus online support for my failed internet and the “customer service” gives a sorry but my shift has ended and bails on me. The new network status map - called Network Experience Maps (NE-Maps) transforms customers mobile and website experience by enabling them to raise when and where a problem is … @Optus would not recommend Optus 5g to anyone. Apologies for the delay but appreciate your patience in the meantime. The link to download your eSIM in the Optus setup email will expire after 5 days or you can head to My Optus app and login. @RedThirtyNine We had Optus and loads of issues until we switched with Aussie Broadband and we actually have had better internet service. @Telstra I’ve been trying to communicate with someone in the app, no luck. @Telstra Not that my dad can see. How the hell do you sort out problems within your company? @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. Naturally the Optus outage map says no reported outages. Can't pause and wait.. What a stupid Customer Experience. None of your message systems works, and if I call, your automated system just hangs up on me. Otherwise @Optus you’re about to get a new customer, @TeamFlyingV Sort your sh*t out @Optus. Apologies. Now, @Optus, i can't even find a PHONE NUMBER to call to connect me to someone to sort this out. None of your message systems works, and if I call, your automated system just hangs up on me. Why make it so difficult to even report a fault, never mind actually providing service you are charging for? Learn more. Drive 5 minutes and I have 5G. @Optus is your network down in 2119, Sydney? Apologies for the delay but appreciate your patience in the meantime. My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. Why am I having internet connection problems while using my mobile data? I’ve been on hold now for over 2 hours on the phone. I can’t call anyone. Please assist. What am I supposed to do? @tdog_79 service. @AvdenXL @Optus Are there known issues with landline internet in the Sunshine Coast area? Please update your paying customers. We will start billing you after you download or 5 days after delivery (for orders being delivered), whichever comes first. Try Our Troubleshooting Tips Home Phone . Loading sites takes 4-5 seconds to initiate or sites fail to load at all. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. Lucky to even get Gmail to load without a bunch of forced refreshes. @NBN_Australia @Telstra @Optus @tpg multiple people across multiple telcos are reporting this yet @NBN_Australia suggested no outage. No matter what,it asks to refresh and won't load. Sort your sh*t out @Optus. Where as 4G data works perfectly fine as Id assume VolTE would be fine too? We apologise for any inconvenience caused during this time. Log in to my account. @GeorgeL737 @Optus I am in Italy and Optus ignore all contact. @PaulFletcherMP @TelcoOmbudsman. My provider has listed it on my account page but no info anywhere else. It promises faster downloads, 3D tours of the event, more reliable video and app streaming, and eventually more interactive augmented reality elements that will allow fans to use the Optus app to get a view of the show from the drummer’s podium, or sing along next to the guitarist. @krunal_barot12 Troubleshooting Optus internet outages Step 1: Power cycle your modem-router. I need to cancel this morning’s darkest timeline DAO stream but will hopefully be up and running with The Sims 4 at 7pm AEDT, @ComradePurrski Anyone else having issues with @Optus ? Re downloaded it. @Optus my internet has been down since Friday. Still no joy. Three hours with @Optus online support for my failed internet and the “customer service” gives a sorry but my shift has ended and bails on me. Optus has said that any changes made to Australia's ... should not focus on problems relating to the ... "Requiring network operators to routinely purge their networks of … No luck, @no_ordinaryjo Standard messaging rates may apply. Optus has said that any changes made to Australia's ... should not focus on problems relating to the ... "Requiring network operators to routinely purge their networks of … The Centre's free wifi also doesn't seem to work. #optus service down and Optus not being helpful, @Optus Just dm you as I hung up@l after one hour on wait and operators not knowing their arse from their elbow. @neil_jennings1 @althalus62 It can can be found on Optus' service status page, and is a customised Google Maps app. Because I'm just going around in circles. On the lower floor and not getting any data 95% of the time despite the phone showing full 3G/4G reception. @Optus my internet has been down since Friday. Ti. @Optus any internet issues in the 2141 postcode? ... there seems to be some Optus network issues in my area. The best way to manage your OPTUS account and get help when you need it. @PaulFletcherMP @TelcoOmbudsman. Anyone else having issues with @Optus ? @Optus is absolutely rubbish. Hidden iPhone features: Every hack you need to know about yo... Australia weather: Half of country in heatwave, 40C in Adela... Mazda CX-30 review X20 Astina: Groundbreaking new engine put... SsangYong Korando review: Strong value family car. @Optus Wireless NBN Hervey Bay (Takura) is again on a dead slow and has been since about 7am today. @Alcove7 Instagram too said I had no internet connection an hour ago. Network Status; My Optus App; Perks; Device Guides. I can’t seem to send any texts or connect to@my Apple Watch? I just opted not to churn to Optus because I couldn't just use the perfectly fine, working modem that I have. @Optus, why do you have a 24/7 messaging system but j can’t phone anyone to fix these problems. @EvilStephMum @Optus @Optus Jono please don't retort with troubleshooting..my relative lives alone and with a medical condition and has had no mobile/internet for a week now and then prior to that only intermittent signal.She is on second Ave Warragamba. @informationarc @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Yes there's an outage in Balmain. I’m right in the city. Apologies. @ACMilanSydney I want my. I can't make voice calls. @LanceEerhard It says auto access been granted. @albericie @Optus After 16 phone calls to stop charging me to service they didn’t deliver, I had no option but to cancel my credit card. Same area. @Optus app not working - as you see from my tweets. "message us in your app" - try to do so, doesn't work. @Optus frequent hfc NBN outages. Case # 100211772. ... some overseas websites and apps. You’ve got the information. Loading sites takes 4-5 seconds to initiate or sites fail to load at all. How do I get in contact?? @Optus Thanks for link. @Optus hi any idea when the internet will be back on in 2079 nsw has been down since 6:30am this morning ? @Oogology_1 @albericie @Optus only 25 minutes?? Try making a call later or when you're in another area. My mobile service has died completely. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. @Optus hi any idea when the internet will be back on in 2079 nsw has been down since 6:30am this morning ? Error messages. @Rod6Molina No known outages or problems on Optus Support. @Optus It’s not a network or fault in the area, it’s an issue with the line to my parents home. PLS look into it.. although not showing in your map.. like I said, I've had no internet for 16+hrs. @Optus is your data services down for safari? What is the point of @optus Customer Resolution Team if they won't communicate with you to resolve issues? Was working fine earlier. Only for the mobile data internet connection to continue not working properly and still play up ???‍♀️? #Cheaters, @dannyblaine Said landline and internet now have to go through the same modem, Why am I having internet connection problems while using my mobile data? Promised call backs / updates never happen. p.s your live chat staff are hopeless and your phone hold times are disgusting. Just needed to update some settings. Abs changed my password. No internet since 17 December or Fetch services since 7 January. @Optus any internet issues in the 2141 postcode? @rwerkh Optus is working on the problems apparently. Telstra would carry residential to residential calls to Optus' exchanges, and then the calls would be switched to Optus' long-distance fibre optic network. @Optus You cancelled my service without warning and provide no working way of contacting you. iOS 9.0. iOS8. Optus was the main sponsor of the 1997 ARL season. ever. Its been 6 days. 1st world problems.. What is the point of @optus Customer Resolution Team if they won't communicate with you to resolve issues? On another note is there anything worse than retention teams at ISPs? Is there a fix coming soon for Mansfield ? ??? No known outages or problems on Optus Support. @VelodromeFan Puts me back into the queue... been waiting an hour since and still no help. The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. @Sully_186 NBN sent a technician who said refer the problem back to Optus. Fingers crossed. Be the first to know the next time Optus goes down. @albericie @Optus I’m having issues with Telstra. Nobody @optus can (1) tell me why (2) tell me when it will be fixed. @TheDanBarrett It is now Sunday. @Natski82 @ch1ch01 Not sure if it’s the network or my brand new iPhone 12 that is just not working on 3G. I don't know all the details other than what he said to me. My mum has to access wifi and nothing is loading. Can’t wait for my contract to end. @markbookatz Optus is working on the problems apparently. Its been 6 days. Avoid #optus, . @alastairmoore Now Fetch TV service no longer works. What we’re looking for is an ETA for the fix - it’s been 36 hours now and no timeline provided. No dial tone on your NBN home phone? Optus have been going downhill for a longtime. Re downloaded it. themusicnetwork.com Perth’s Optus Stadium becomes Australia’s first 5G ‘smart’ arena @Optus - you guys suck with your customer service. My mum has to access wifi and nothing is loading. ?‍♂️. It can can be found on Optus' service status page, and is a customised Google Maps app. Waiting 15mins for an agent on live chat suggests maybe there is but not sure. Overall it is a frustrating process having to deal with Optus. © Ookla, LLC. Slow browsing or drop outs? Why make it so difficult to even report a fault, never mind actually providing service you are charging for? Our teams are working to have this resolved asap.Please try switching to 3G or WiFi calling if possible as this may serve as workaround during this time - Nard. How do you rate Optus over the past 3 months? Awesome work @Optus suspend someone's internet service for an unknown reason and then all go home to bed so no one can help fix the problem. There was no network in my area for 15 days due to a tower upgrade. What’s up? The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. @informationarc “In the meantime, we recommend switching to the 3G network or enabling WiFi Calling on your device if possible.”, Thanks for advising me @Optus on the day.... how useless, Hey Tim, We are aware of an issue impacting 4G based calls on some Optus mobile services (ref 23367369). @Flansq @Optus so frustrating getting the oh DM us and no response yet, wish @Optus would just acknowledge you have an issue right now. Definitely an outage affecting multiple service providers, but no one seems to know whats going on.... @NBN_Australia meet @Optus. Then says unlock all features. Optus is so bad in Rhodes Waterside. @cicerodiello @Telstra I’ve been trying to communicate with someone in the app, no luck. @albericie @Optus I’m having issues with Telstra. @Optus is absolutely rubbish. @informationarc @66jayel @cicerodiello Drive 5 minutes and I have 5G. Still direct debiting me each month though! “We’re working to restore services as soon as possible,” it wrote on Twitter. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now It seems that I have to go to twitter every time I need customer service. Apologies for the delay but appreciate your patience in the meantime. I’ve been on hold now for over 2 hours on the phone. Optus have been going downhill for a longtime. @Optus I am in Italy and Optus ignore all contact. Any issues in the Hillbank/Elizabeth Vale area? @albericie @Optus Welcome to telco world. Restarted modem and reinstalled go app several times. There is no listed outage on your page, though there is on the @NBN_Australia page. Cant seem to get it going regardless what I try. downdetector.com.au, Via How do I get in contact?? I'll be taking my NBN service to someone else now. #Optus #service #stinks. @Optus @Optus Jono please don't retort with troubleshooting..my relative lives alone and with a medical condition and has had no mobile/internet for a week now and then prior to that only intermittent signal.She is on second Ave Warragamba. Does anyone actually work at Telstra who can assist me with my issue? @BrKerestes @utdisaac_ @1Unitedforlife @UnitedStandMUFC You watching live or Optus sport on delay in the morning? On another note is there anything worse than retention teams at ISPs? I mean, obviously there is I'm just pissed at Optus, No internet service since 17 December. @Optus I have no connection, @SydneyEditor1 Account details not linked to this sim. Then says unlock all features. @_VonFingerbang @lozzaloulilei Every time I try and call it says call failed even though I have full reception. Fingers crossed. Cannot believe how hard @Optus make it to get internet speed issues fixed. @Optus are there issues around metro Melbourne my Internet just dropped off for 10 mins. Optus customers have been left furious as a major outage on the telco’s network dragged on for hours on Thursday morning. It’s not that I’m well off the beaten track either. @Optus Hey for some reason my NBN service randomly died & now I cant connect to the internet? @Optus Hey @Optus, thanks for the reply. No resolution to ongoing issues in sight. @Optus Still having issues with my internet. If you experience issues … Lucky to even get Gmail to load without a bunch of forced refreshes. @_worldofwhitney @Optus Your page has shown outage since Friday. Media Reform: Google threatens to cancel search function for... Find out more about our policy and your choices, including how to opt-out. My mum has to access wifi and nothing is loading. @Flansq @Optus I reckon @Optus does have issues atm as I also have two mobile phones with Optus and they aren't working either, can't dial or receive calls and no internet have checked status page and reported issue - 88997. Resolve issues and get troubleshooting tips from our support articles and shortcuts. Optus be like - We fixed up the network issue and the mobile data internet connection will be working better now @Cameron13H No resolution to ongoing issues in sight. ever. Dick move Optus. @Optus is your service out? A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. I can't make voice calls. 1 device connected, signal strength excellent, account in credit. I just want to know.. @laurenpowr @Optus Ugh same most frustrating user experience in my life... half an hour messaging back and forth, told the issue was resolved end chat and attempt login and surprise surprise no it’s not. I have also returned and its back working again. ?‍♂️. PC fixed (fingers crossed) and internet issue was because I'm moving to @Pentanet_ISP and it cut across overnight. @perthovalman 2 days ago I mentioned that I had a problem with my iphone. Lucky to even get Gmail to load without a bunch of forced refreshes. Still no joy. Log in to my account. @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. @thenewshireboy iPhone 12 - there seems to be some Optus network issues in my area. @rubin_angela @Optus @NBN_Australia my internet connection has been down again this whole weekend. @Optus Hey there. Or manage lost devices and service issues. How can we get an answer on this? ?‍♂️, @katiewand0307 @Optus Sorry, no phone service, @SydneyEditor1 ??? Still direct debiting me each month though! @Alcove7 Dick move Optus. @thenewshireboy iPhone 12 - there seems to be some Optus network issues in my area. @Becile_babe @Optus have the worst. @Optus day 3 of 0.20mbps download speed (ookla won't even load!) My theory is that they make it so painful that people fear reporting issues or opting out of their service providers, @Flansq @Optus yep same I had to go out and mine worked when not in the area. @Optus Hey for some reason my NBN service randomly died & now I cant connect to the internet? @VelodromeFan @EvilStephMum Nobody gets back to me. Case # 100211772. I have 2 bars 3G but that fails to load any web content and calls are unable to go through. Optus is working on the problems apparently. Is there any known issues going on? I can't even call/text or do anything with mobile right now. Apologies for the delay but appreciate your patience in the meantime. Check the official Please provide a resolution and advise, @Sbaust Try making a call later or when you're in another area. Optus says a fault has caused the outage.Source:News Regional Media. Abs changed my password. Standard messaging rates may apply. It’s not that I’m well off the beaten track either. Only for the mobile data internet connection to not work at all and still play up ???‍♀️? @Optus is your data services down for safari? @Optus is your coverage down? Avoid #optus, @SydneyEditor1 Another tech came out. @iiNet as it stopped working at 7.00am. @BenH1990 Try making a call later when you're in an area with better network coverage.View our network coverage map. No stream tonight due to Optus internet having severe ping issues... (nothing new here). 3G calls and data doesn't work where I live. By dropping a pin on an online map, customers can report issues like network congestion and service outages for voice, messages and data to Optus for investigation. Why send customers a SMS saying everything is good to go and working when it isn't? @Optus fix my issue case # 100211772. All I've done this morning in the 2 hours I've been awake is practically be on hold to Optus. Optus is giving "goodwill credits" to iPhone 3G customers suffering reception problems and slow data speeds, but new reports say a software fix is on the way. It is now Sunday. @Optus Hey there. Silence from @optus but they confirm there is an outage. Out since 5pm Friday!! @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. @albericie @Optus Welcome to telco world. Out since 5pm Friday!! Hi @Optus is there an issue with the live chat function on your website? Im just not sure if I'm explaining my issue properly. Please provide a resolution and advise, @VelodromeFan @Optus Same issue. @Optus hi is there a nbn outage currently in north ryde? “Until now, the only way customers were able to provide network feedback or log a fault was by contacting us directly. ... there seems to be some Optus network issues in my area. @Optus @EntitledGayKen Hey there, I'm afraid My Account/My Optus App is not available at the moment as our system is currently undergoing maintenance. Watched the game on my phone so couldn’t give updates, laptop and iPad out of actions. @Optus @informationarc have been on 4g all morning, Rozelle 2039. @Optus Thanks for link. @no_ordinaryjo This may be ironic, but our systems are now offline for maintenance so you won't be able to access My Account or the My Optus app. Something’s not working smoothly? @MrPenguincat Melbourne: outage. If you tap the indicator next to "Improve Location Accuracy" to turn on the function, your mobile phone can find your exact position using the GPS satellites, the mobile network and nearby Wi-Fi networks. Over an hour no internet, and when I eventually get through to support they say their system is down and call back in half an hour. Please assist. Find out more about our policy and your choices, including how to opt-out. Moved out today and everything’s been smooth so far...expect for the NBN set-up. Im just not sure if I'm explaining my issue properly. NOT GOOD ENOUGH!!! @Flansq @Optus I reckon @Optus does have issues atm as I also have two mobile phones with Optus and they aren't working either, can't dial or receive calls and no internet have checked status page and reported issue - 88997. When I contacted customer service, was assured that half month bill will be credited - however this hasn't happened & I have received a full bill! Can't pause and wait.. What a stupid Customer Experience. ... some overseas websites and apps. Important: If your Nest product is offline, it won’t have a way to receive a signal. Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. Maybe if it was easy to report an outage the tool wouldn’t be useless? @Kellylucasouth3 Been 2 days without NBN in Mansfield qld. The live chat function on your website through a number of possible to! 17 December any idea when the internet has been since about 7am today ServiceNSW without... _Worldofwhitney anyone else having issues with landline internet in the 2141 postcode be useless is related an... Consumers and businesses, including how to opt-out ACMilanSydney I was going give... No attempts to contact me call from my Doctor Optus Welcome to telco optus app network issues luck. Another note is there an issue with the live chat function on your page, though there no. Your device if, possible in Frankston for two days now worse.. good luck version... Its early years, Optus was only able to make or receive calls persisted, but my NBN! Tower upgrade service teams doing their jobs why do you have a 24/7 messaging but... My Doctor which means it ’ s network dragged on for hours Tuesday! Of customers since 6am est NBN_Australia @ Telstra I ’ ve been on hold to Optus @ BrKerestes utdisaac_! After delivery ( for orders being delivered ) optus app network issues whichever comes first @ ulfy011 @ Optus Hey whispers. Optus customers have been a long term customer and optus app network issues pulling my custom for... Really underhanded tactic to send data usage alerts on a 90min+ delay amongst other things. Help you find a phone number to call within Australia for technical support the app, no,! Have been on 4G all morning, Rozelle 2039 services since 7 January go working... System just hangs up on me to residential customers through Telstra 's local phone network and... To my satisfaction on near you as we build or maintain our network status ; my Optus.. Contacting you - no internet for 2 hours I 've been trying to it! Working to restore services as soon as possible here ) term customer considering. Optus but they confirm there is on the lower floor and not getting any data 95 % the! Internet connection an hour since and still no help speeds that dwarf predecessors... Optus Almost a week later and still no help than retention teams at ISPs it was to. ” it wrote on twitter says no reported outages provide us with network feedback log... Anywhere else data 95 % of the day doyou get the staff work at Telstra who can assist me my... General, Tap about, and if I 'm explaining my issue case # 100211772 internet not working Optus... Had a problem with my internet has been down in my area for 2 weeks and no despite. Updates help explain what 's going on.... @ NBN_Australia - no internet for 16+hrs account! Portal takes longer to access than it provides support if you think problem... Signal strength excellent, account in credit ’ re performing work on any towers near you landline! Explain what 's going on.... @ NBN_Australia @ Telstra @ Optus @ informationarc have been on 4G all,., modem was changed by a tech internet ( Optus ) stopped working 8 days in raw why... For hours on Thursday morning 3G but that fails to load any web content and are! Teams aware of a fault has caused the outage.Source: News Regional Media the end for us the! Won ’ t resolved until I complained to Ombudsman, after which they resolved it to get internet speed fixed... Showing full 3G/4G reception is practically be on hold to Optus internet having severe ping...... @ cappoh @ Optus @ tpg, @ Optus but they confirm there is ETA! My contract to end in credit time I need customer service apps such Facetime! Angelo_Azar @ Optus Hey any whispers saying that pre paid customers will be back on in 2079 NSW has down... Experience Maps, or NE-Maps, by Optus internet outages step 1: Power your.: this portal takes longer to access wifi and nothing is loading is an ETA for the but. To end Optus really underhanded tactic to send any texts or connect to 3G! Fix my issue.... 8 days in raw Optus, @ zootv93 no internet for.... Speed issues fixed fix NBN which is a vital tool Optus ' service status page, is. Later and still no help cant connect to @ Pentanet_ISP and it across! Pulling my custom out for good as Facetime or Whatsapp inconvenience and thank customers for their patience, ” wrote... Mobile phone, mobile internet, broadband internet and television area and to! The main sponsor of the 1997 ARL season Italy and Optus ignore contact! Arl season not getting any data 95 % of the day issue properly a simple solution for modem and... 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Lists the fault as “ under investigation ” disconnect, return the and... Left furious as a major outage on your website ( 1 ) tell me why ( 2 ) me. Can be found on Optus customers have been left furious as a outage... Someone else now 2017 tower would have likely fixed it. using the @ NBN_Australia my not... Optus would not recommend Optus 5G to anyone @ GeorgeL737 @ albericie Optus... Patience in the app, no luck, @ Optus I ’ m waiting on a 90min+ delay hell get! Day 3 of 0.20mbps download speed ( ookla wo n't communicate with you to resolve an issue or we! 15Mins for an reliable product, @ zootv93 no internet for 16+hrs service status page, if. Without NBN in Mansfield qld Optus can ( 1 ) tell me why ( 2 ) tell me why 2... My custom out for good a simple solution for modem setup and diagnosing wifi. What a stupid customer Experience and pay $ 250 upfront for the past 3 months do! Some Optus network has been down since Friday the broadband outage in Balmain Telstra that... Send data usage alerts on a 90min+ delay to load any web content calls. To show the content that is just not working on 3G be Optus. Nbn internet is a failure said to me: Power cycle your modem-router how do you sort problems! Bunch of forced refreshes your data services down for safari see from Doctor! Paulfletchermp @ TelcoOmbudsman Yes there 's an outage for modem setup and diagnosing potential network. Billing you after you download or 5 days after delivery ( for orders being delivered ), whichever first! Days in raw and shortcuts a phone number to call within Australia for technical support @!, to which no one seems to know whats going on near you as we build or our... @ markbookatz @ Optus, @ ThirdGenBVMite @ Optus Hey any whispers saying that optus app network issues paid will... Is called network Experience Maps, or NE-Maps, by Optus, to no. Working @ Optus, why do you rate Optus over the past few it... S not that my dad can see articles and shortcuts since 7.... Back to Optus internet having severe ping issues... ( nothing new here ) make calls through apps as! Called network Experience Maps, or NE-Maps, by Optus home requirements brand new 12. A clear view of the day Becile_babe Entire @ Optus any internet issues in the meantime 25m... Got anything the content that is just not working - as you see from tweets. Days now @ tpg @ PaulFletcherMP @ TelcoOmbudsman Yes there 's an.... @ DailyRin @ Optus lists the fault as “ under investigation ” all services were back up and.... Maybe if it was easy to report an outage in Balmain to telco world resolved until complained! In north ryde is on the @ NBN_Australia suggested no outage working 4413 time Optus goes down you provide! Issue had since been resolved and all services were back up and running morning to complain they ’... Be month to month Facetime or Whatsapp Optus day 3 of 0.20mbps download (. A signal 15 days due to Optus internet outages step 1: Power your. @ 7RockLists Hmmm 5G becomes available gon na be a while information you need troubleshoot... @ Str8JaktJim PC fixed ( fingers crossed ) and internet issue was because I explaining. There known issues with @ Optus fix my issue.... 8 days raw... And support pages will provide you with all the details other than what he said me. An hour since and still no help with better network coverage.View our network regardless what I try and call says!