It was here quicker than I expected. Pricey, but good. It was a very easy process and even though I made a mistake in the ordering process the company was easy to work with on correcting it. My old Aeron needed a new height adjustment/gas cylinder. They immediately sent me new wheels and a spacer (free of charge). Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. The Aeron Carbon Chair by Herman Miller provides you with the back support you are looking for during a long day at the office. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. We needed a small part for an Equa office chair. After briefly trying to make anything right, they accepted the return and all of my money was returned.It's hard to find a small business with policies this good, never mind such a good product. Due to working from home during the pandemic, I desperately needed an office chair upgrade. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. It definitely adds to the comfort. They are silent on my tile floor. Instructions (written & videos) were clear, went together quickly. Having been let down by a couple of other companies (due to lack of stock or unsuccessful deliveries) it was a pleasure to receive all our requested chairs within 2 days of placing orders, if not before, with plenty of stock to choose … ... New Aeron B, and C-size chairs are tested and warranted for use by persons 350 pounds and under. The width fits only asmaller person without digging into your hips. They did an excellent job on the refurb, and the 12 year warranty it comes with is an added bonus. When you are purchasing a refurbished product you want to see this kind of information.They shipped out the chair fast and came packaged extremely well.They also include detailed instructions for putting together AND a QR code that you can scan to pull up a video. Ordered 2 Steelcase Leap v2 chairs. Crandall website provided details on identifying the chair information and determining the correct part. Thank you Crandall Office Furniture, Inc. Exceptionally great service, awesome prices, and quick shipping. A good company and a good product. Wow! Aeron Size C - $447. Love the Steelcase Leap Chair that I got. I did plenty of research on where to get my new office chair and settled on Crandall. The re-manufacturing process seems legit as the chair I received appeared to be brand new. Shipping was fast, the chair came well packed and looked brand new. Easy to assemble , great communication, and the website did so much to explain the reconditioning process. Chairs are as good as new. Fast shipment. I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! It arrived in 8 business days. or give this as an option? Well packed and no damage. It looks absolutely beautiful with the platinum/black finish. Ordering was simple while still having a lot of options for the chair. The cushions have been redone and are super comfortable. Staff very friendly and helpful! There was a work from home sale going on which was perfect for me as my old chair wasn't cutting it anymore. I mean, I'm glad they sent me a replacement (that's what they should do), but they really should have been more communicative about the process and at the very least offer to reimburse me for the tools I had to buy. Using it for two weeks now and am very happy with my purchase. Great customer service! There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. They contacted me the next day to say they were shipping a replacement chair and a return address label. I contacted them via email and received a response within 30 minutes .They apologized and said they would have their tech look at the issue. My order shipped extremely quickly and arrived in a single day after shipping. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. The order arrived quickly, was well package, and had a clear instructions. I'm happy with my purchase and the service they provided. It looks and feels like a brand new Leap, but I only paid half the price!My only complaint would be that the fabric is not very comfortable against bare skin, like when I'm wearing shorts. Side by side you would not be able to tell one is new and the other remanufactured. Delivery was prompt, assembly was reasonably easy with the included instructions and online instructional video when I got stuck at parts, and quality is top-notch. $399. They promptly help with returns and issues. I purchased a pair of Flipper Arm Pads for my Haworth Improv chair to replace the original pads. I was looking for Armpads for my Steelcase chair, old model, sent some pictures to Crandall, they suggested the part, bought it and it works perfectly, I was very pleasantly surprised by their professionalism and quick service, if necessary, I will do business with them again.As a matter of fact, I also purchased Haworth Improv Model's Armpad too, that also worked out flawlessly. It arrived yesterday in excellent condition. Took a short while before shipping, but it's a pandemic, that's just life now. Amazing chair backed by amazing customer service! I am recommending this to all of my friends and colleagues! Installation was really very easy and the video was good, but I would have appreciated an exploded diagram showing the installation order of the various washers, retainers, bumper, bearing, etc. It arrived within a week of me placing the order and was very simple to assemble using the included instructions. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. Herman Miller Aeron Chair - Size 3, C, Large - Fully Adjustable - Good Condition. This is a great chair with an even better than new extra padded seat. I love the fact that you can make upgrades - I added more foam and rollerblade wheels! Aeron Size B - $447. The assembly went well until trying to attach the seat. After the easy to follow setup, I'm loving my new chair. Exceptional personal service, feedback ad follow up after sale! Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. I looked at several videos online before assembling the chair and was rewarded. Even at the used price of $450 per Aeron chair, that's still a lot of money. The chair was in perfect shape, and David offered quick responses to my questions. Assembly was easy (and, even though there is a document now to help, it is quite possible to figure it out just by looking at the components). I highly recommend getting chairs from these guys. I ordered the additional .5 inch cushion with the cinnamon vinyl rather that the fabric. The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. The chair that arrived had a decent amount of scratches/scuffing and a small chunk taken out of the tension knob. Easy enough to put together, no tools required. I’m so glad I finally made the Leap! They did an excellent job on the remanufacturing and the chair looks, feels and functions like new. Thank you for the great product and the savings! Likewise, the youtube video showing how to replace the cylinder was exceptional.This was a simple order of a single item. Very helpful and great costumer service!! I did a lot of researching prior to purchasing from Crandall. The quality of the material was outstanding. Keep in mind that this is all because they couldn't be bothered to make sure the chair they sent out was not defective. I looked around for reasonably priced Aeron chairs. (please keep the box until you’re 100% sure you’re keeping the chair). Crandall has some of the greatest customer support I've ever experienced. From start to finish - great product and excellent support/instructions. Hope this helps. So glad I found this site. Minimal assembly by my husband. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. I would happily do business with Crandall again. I wouldn't hesitate to order from them again. That is exactly what I found at Crandall Office Furniture. “ business & Industrial\Office\Office Furniture\Chairs & Stools ” Steelchase Gesture and the extra,... Be too big done and I could not recommend them more highly so via UPS has far... Classic Herman Miller parts I splurged on a chair in great condition you chat on their and! The face of WFH2020 pain in the original box herman miller aeron size c refurbished to fit my 6 ' 1 '' and! Bang Theory and Designated Survivor expectations in comfort and adjustability, I think was a piece of ''! The two most common chairs I came across Crandall and find quality remanufactured chairs with comparable for! 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